- Free Standard Shipping On Orders Over ＄49
- Handling Time: 3-5 Business Days
- Receiving Time: Handling Time + Shipping Time
Currently, we only ship to the United States, United Kingdom, France, Germany, Canada and Australia.
Shipping Method and Time
|Express Shipping(5-8 days)
$0 and $49
Express Shipping(5-8 days)
$49.01 and up
|Standard Shipping(7-14 days)
$0 and $49
|Standard Shipping(7-14 days)
$49.01 and up
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly at checkout. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
All orders are handled and shipped from our international warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
We ship using FEDEX or USPS. Please allow additional delivery time if shipping to APOs, FPOs, PO boxes or remote locations.
Usually, as soon as the order is sent, you will receive an email informing you of the tracking number of the order. If you do not receive an tracking number confirmation email, please wait, it may take a while, or please check your email spam folder.
If you have any questions, please feel free to contact our 24/7 Customer Center: email@example.com
Return & Refund Policy
We hope to provide the best service to our customers. At Lovefamilypajamas.com, customer satisfaction is always our top priority. We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Please contact us at support@Lovefamilypajamas.com.
See below for more information on our return policy.
In order to increase the speed of shipment, orders are labeled, packaged, boxed and shipped as soon as they are successfully placed, so orders cannot be canceled after they have been placed.
- If the order has been shipped, the order will not be canceled.
- If the order is not shipped but has been produced, we will charge 20% of the total order amount. (Processing and handling fees).
The buyer need to contact our Support Center: support@Lovefamilypajamas.com first for the reason, our Support Center will arrange the cancellation in 1-2 working days.
30 Days Returns Warranty：
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center：support@Lovefamilypajamas.com.
》1. Lovefamilypajamas's Responsibility:
If Lovefamilypajamas is responsible for shipping the wrong item/ size,we will allow a refund or an exchange.Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement.
Please note customers are fully responsible for choosing the right product during the checkout.
If customers choose the wrong items or wrong size, customers can return the item to us to get the refund(product price only). The specific free should be based on the express company you choose.
Within 30 days of delivery, and the customer is responsible for all shipping costs incurred.
Kind reminder:Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
For returned items or items for exchange, we will need 3-7 business days upon receiving your item(s) to process the solution. If it has been longer than two weeks, please contact us immediately at our Support Center：support@Lovefamilypajamas.com.
The refund will be made via the same payment method used to make the purchase. The refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please write to us at Support@Lovefamilypajamas.com and mention your order number and return/exchange request in the subject line, along with the reason and details of the return/exchange.
- Order number
- Proof of purchase
- Video or photo of the faulty product
Once your request for return/exchange is accepted, you will receive the return address.
Return Address: 3/F, Building E, Shuhao Innovation & Intelligence Park, No. 17, Guinbin Road, Huangjiang Town, Dongguan City, Guangdong Province, China.
*Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. (New and unworn condition means that there are no scratches, marks, or blemishes on the items.)
Upon acceptance of your return, a refund will be issued to the original form of payment.
It is the customer's responsibility to ensure that the correct shipping address is entered. If there is incorrect or missing information, we may be asked to contact you to update the shipping information, which may result in a delay in the delivery of your order. Also, packages may be forced to be returned due to incorrect addresses, or insufficient address information. We will not be responsible for any returns or losses due to incorrect addresses or missing information.
Share Your Christmas Photos With Us!
I love this PJs, they are really comfortable and after washing them they still hold their colors well.
This is our second year using the brand and my family love them. It’s our Christmas Eve tradition. They fit perfect. Great stretch and true to size.
We love our Christmas Pajamas from Lovefamilypajamas.com! Very comfortable, well made and survived our snow adventure. They will be our "go to" for all future pajamas orders.
I love this store! Pj’s were awesome for our annual Christmas party! 😆
These pajamas are super comfortable. My family and I loved them. We buy matching pajamas every holiday season and these were perfect.
We always get matching family PJ's for Christmas and this year we where excited to find these ones. We love them.
My husband and I wore it for a happy Christmas.
The entire family loved these pjs as they are comfy, soft, great quality and fit well. They fit us all true to size!
They were adorable. My daughter and I wore mediums. They were a little too big, but very comfy. Son and hubby wore Lg and XL. NO complaints.
All the pajamas came with in a week, all looks good and we all liked it, good for family pictures
Fabric so soft, stretches,color designs great, best of everything sizes fit perfectly like me, I am sz L i order L it was perfect and so on with the other 5 sizes I ordered, pants are a little bit long but all my family love them like that, they were our Christmas Day pajamas.