FAQ

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders typically process within 3-4 days (Monday-Friday) and transit time depends on your country.



2. HOW DO I RETURN SOMETHING?

Lovefamilypajamas is happy to accept returns on all merchandise within 30 days of receipt. However, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Lovefamilypajamas cannot accept returns on used or damaged merchandise. For additional information, please see our return policy.

 

3.WHICH PAYMENT METHODS DO YOU ACCEPT?

PayPal: If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards. PayPal accepts credit cards are: Visa, Mastercard, Maestro and American Express, etc. 



4. WHY DID I NOT RECEIVE AN ORDER CONFIRMATION EMAIL AFTER I PAID FOR MY ORDER?

If you do not receive an order confirmation email, please wait, it may take a while, or please check your email spam folder.
We will arrange for the order to be processed as soon as you pay, you don't have to worry, we are professionals.



5. WHAT SHIPPING METHODS DO YOU USE?

Most orders shipped within the United States will be delivered via USPS or FEDEX. Please check the mailbox or front door for your package.




6. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.



7. HOW DO I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

Tracking info web: https://www.17track.net/en  You can track your order here.



8. WHAT IF THE ITEM I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

*For more detailed additional questions, please contact our customer service directly: [email protected]

We will reply to you as soon as possible within 24 hours.